Frequently Asked Questions
Everything you need to know about shopping with SkyTree Phones.
Are the phones sold on SkyTree Phones brand new or refurbished?
We offer both brand new and certified refurbished devices. Each product page clearly labels the condition of the phone. Our refurbished units undergo a rigorous 50-point inspection to ensure they meet our high performance standards.
What kind of warranty comes with my purchase?
All new devices come with a standard 1-year manufacturer warranty. For our certified refurbished phones, SkyTree Phones provides a comprehensive 90-day limited warranty covering hardware defects and technical issues.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. All shipments are fully insured and require a signature upon delivery to ensure your high-value electronics arrive safely at your doorstep.
What is your return policy for mobile devices?
We offer a 14-day hassle-free return policy. If you are not satisfied with your purchase, you can return the device in its original condition and packaging for a full refund or exchange.
Do the phones come unlocked for all carriers?
Yes, the majority of our inventory consists of factory-unlocked devices, meaning they are compatible with both GSM and CDMA networks worldwide. Please check the specific product specifications for carrier compatibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options through Affirm or Klarna, allowing you to pay for your device in monthly installments.